CHECK IN: The reporting time is 2.1/2 hours prior to flight departure. All counters are closed 30 minutes prior to the scheduled departure of the flight. 

VALIDITY: Ticket issued against full fare is valid for a period of one year, except as otherwise mentioned in the ticket.

CHANGE IN FARES: Fares are subject to change without notice. In the event of a passenger commencing journey after the revised tariff becomes effective, the difference between the fare paid and the fare applicable will be collected from the passenger before embarkation.

CANCELLATION AND REFUND: Refund of the ticket can only be made the issuing office. NO REFUND CAN BE MADE AGAINST LOST DOCUMENTS. Passengers are particularly requested to note that tickets are cash value documents and must be physically presented for refund.

VALUABLE ARTICLES: Currency, precious metals, jewelry, negotiable instruments, securities, personal identification documents and other items of value are best carried with the passenger in the cabin.

FREE BAGGAGE: Following registered baggage is allowed free of charge:

CLASS            ADULT               CHILD               INFANT

Executive        30 Kg                30 Kg                Nil

Economy         20 Kg                20 Kg                Nil

Unless otherwise stated by the ticketing carrier, the free baggage allowed when traveling under discounted fares shall be the same as that of full fare paying passengers.

HAND BAGGAGE: To comply with the security regulations, passengers may carry one hand baggage which comprise:

- A lady’s handbag

- An overcoat or a wrap

- An umbrella or a walking stick

- A small camera and a pair of binoculars

- A reasonable amount of reading materials for the flight

- For invalid passenger, a fully collapsible invalid wheel chair and/or a pair of crutches.

- All other items, such as typewriters, briefcases, overnight bags, personal radios, vanity cases, large cameras, etc. will be weighed with other baggage, and will be subject to payment of excess baggage charges if the total weight exceeds the free baggage allowance. 

DANGEROUS GOODS: For safety reasons the following articles are not allowed to be carried in passenger baggage:

- Compressed gases (non-inflammable and poisonous)

- Corrosives (such as acids, alkalis and wet cell batteries)

- Explosives, ammunitions, fireworks and flares.

- Flammable liquids and solids (such as lighter and heating fuels, matches and articles which are easily ignited)

- Oxidizing material (such as bleaching powder and peroxides)

- Poisons

- Radioactive materials

- Other restricted articles (viz., mercury, magnetized material, offensive or irritating material.

- Briefcases with installed alarm devices, or incorporative lithium batteries and/pyrotechnic material.

- Also carriage of dry cell batteries, knives, scissors, sharp instruments, tools, fire alarms, and ammunition, toy replicas are prohibited in the passenger cabin.

Note: Medicinal and toilet articles which are necessary for a passenger during the journey, may be carried in small quantities in the passenger cabin without prior approval.

DRUK AIR IN-FLIGHT SERVICES: 
Meals are served after a flight is airborne for reasonable duration:

The timings are: Breakfast 0700 - 1030 Hours

Lunch 1030 - 1430 Hours

Dinner 1830 - 2130 Hours

On one-hour sector flight, snacks are served. Refreshments and drinks are served throughout the duration of the flight.

IMPORT REGULATIONS (As on 1st Nov’2009 , subject to change):

BHUTAN:
- 200 cigarettes on payment of import duty of 200 %

- Alcoholic beverages up to 1 liter

INDIA:
Import by non-residents is only permitted if they either enter India for a stay of not less than 24 hours and not more than two months, provided they visit India not more than once a month.

A person of 17 years and older is allowed:

- 200 cigarettes or 50 cigars or 250 grams of tobacco

- One bottle (0.95 L) of alcoholic liquor

- 2 ounces of perfume and 1 liter of toilet water

NEPAL:
- 100 cigarettes or an equivalent of other tobacco articles

- 1 quart of alcoholic liquor

- A reasonable quantity of perfume for personal use

THAILAND:
Each passenger holding a passport of his/her own, irrespective of age is allowed:

- 200 cigarettes or 250 grams of tobacco or equal weight of cigars

- 1 liter of alcoholic liquor

Customs
- Every Druk Air passengers will be required to fill in a customs form to be handed over to custom officers upon arrival. Passengers are asked to declare electronic items such as still photography cameras, video cameras, computers and other personal electronic equipment on arrival, and these items are usually checked upon departure. Blue Poppy Tours and Treks will be available to assist you on arrival with any problems you may encounter in clearing customs.

- The export and import of religious artifacts and antiques, and plants or animal products, especially those of endangered species, is strictly prohibited. Import and export of arms, ammunitions, explosives and other military stores are not allowed, nor are narcotics or drugs unless they are medically prescribed.

- We suggest you consult our local guide if purchasing old and used items in Bhutan, since custom rules do not allow these to be taken out of the country if they have not been certified as non-antique goods. Imports of plants, soils, etc., are subject to quarantine regulations, and must be cleared on arrival.

- The following items/articles are allowed though after declaration and are exempt from custom duty:

  a) Personal effects and articles for everyday personal use by visitors.

  b) One liter of alcohol.

  c) Instruments apparatus or appliances for professional use.

  d) Photographic equipment, video cameras, and other electronic goods for personal use. (These articles however need to be declared on the customs form. If the items are disposed of in Bhutan by sale or gift they are liable for customs duty.)

Note that smoking is banned in public places in Bhutan, and that the import of tobacco items for sale in Bhutan is illegal. 100-200% tax is levied on tobacco brought in for personal use.