I. Reservation / ticketing
It is mandatory to provide the correct travel document number of every passenger.
Bookings on hold is now permitted however tickets MUST be issued within the designated time limit.
Bookings on wait- list are also permitted.
Issuance of E -Ticket with ‘OPEN’ flight date not permitted. However MCO may be issued for ‘OPEN’ flight date in lieu of ticket and the issued MCO can be presented to any Drukair reservation offices / stations for issue of new ticket.
Only 10% Name change permitted for group bookings on payment of administrative fee.
Birth Certificate for child / infant to be produce at the time of ticketing.
No office/station can issue E-Ticket OR make changes in the PNR on behalf of other office/station “ involving Charges” without collecting payment collection reference document number from requesting office/ station in written.
Scanned copy of passport required to issue the tickets.
II. Administrative fee
Following Administrative fee shall apply per ticket.
All Dollar Fare(S) - USD 25.00 per ticket
All Local Fare (S)
Bhutan - BTN 1200.00 per ticket
India - INR 1200.00 per ticket
Thailand - THB 1000.00 per ticket
Nepal - NPR 1950.00 per ticket
Bangladesh - BDT 1700.00 per ticket
Over & above this US$ 10 per sector shall be charged by the ticketing agent as service charge.
III. Block Purchase
Block purchase is permitted with deposit of full airfare on the day of reservation. Taxes will be collected on the day of issuance of ticket.
Tickets are clearly marked as BLOCK PURCHASE with non refundable, non re-routable, non endorsable.
Re- Schedule of flight is not permitted.
Name change is permitted on the same PNR on payment of administrative fee.
Ticket re – issuance is not permitted.
IV. Change of Travel date / re – schedule.
All PNR will remain active for 10 days after the date of last segment. It is important to re - schedule travel date within 10 days in the same PNR. Changes not possible after 10 days since the PNR will be gone to archive and frozen for modification.
Travel date pre –pond OR post – pond less then 07 days from confirmed date of departure will be permitted on payment of administrative fee.
Passenger (s) ticketed by tour operator and travel agents under No show during high season will be not permitted for re-scheduling/ re – booking.
Passenger (s) ticketed by tour operator and travel agents under No show during Low season wishing to travel after 10 days from the date of no show must re-schedule their next date of travel at any reservation offices within 10 days on payment of administrative fee.
General walk- in passengers under No show during high & low season wishing to travel after 10 days from date of no show must re- schedule their next date of travel at any reservation offices within 10 days on payment of administration fee.
V. Ticket / PNR Cancellation.
For cancellation of a PNR/ booking a reason has to be provided which will be mentioned in the remark box.
No PNR will be cancelled for re- issuance purpose.
PNR will be cancelled only if passenger wishes to claim refund.
Cancelled ticket is not valid for travel OR re- issuance and should be presented for refund.
VI. Ticket re-issuance.
Re – issuance of new ticket against cancelled ticket is not permitted for any reason.
Administrative fee and service charge as levied by the agent shall apply on all confirmed tickets. However, administrative fee shall not be applicable on waitlist and infant tickets.
No show charges
Refund of airfare not permitted to passengers ticketed by Tour operators & Travel agents under no show during high season.
Passengers ticketed by Tour operators & Travel agents under no show during low season a no show charge of 50% airfare will be deducted for refund on the no show segment. In such case, administrative fee will not be applicable.
General walk- in passengers under No show during high & low season, a no show charge of 50% airfare will be deducted for refund on the no show segment. In such case, administrative fee will not be applicable.
No airfare refund for “Gate No Show” passengers.
CCU office: No refund permitted for any E – Ticket issued on CCU-BKK-CCU till further notice.
All refund to be processed from issuing office only. However within a view not to inconvenience passengers who have purchased tickets in cash directly from any Druk Air offices, refund can also be made at station other then the place of issue after obtaining written verification from issuing office.
This Interim Guidelines/ Procedure/ Rules is effective 1st Feb. 2009 for strict compliance till further notice & will supersede all Circulars / Office Orders issued earlier. All Rules and regulations under tariff manual issue No. 01 effective August 2007 not covered by this interim guidelines will still remain in force.